Full job description:
Where: Hamilton International Technology Park, Stanley Boulevard, Hamilton,G72
0BN
Position Details: Full Time,
Salary: Dependent on experience
We are expanding our team and this is an exciting opportunity to be part of a fast-paced industry managing properties across the Central belt of Scotland.
Who we are:
Signature Serviced Apartments are a short term let property management company.
Are you a hardworking, enthusiastic individual, passionate about customer service, then we want to hear from you.
What we’re looking for:
- Someone with previous customer service and sales experience
- Ideally an individual with experience within the hospitality background
- Someone who takes ownership of customer issues, solves problems and is quick to react to queries
- Good organisational skills and the ability to prioritise and time manage effectively
- Confident negotiator and the ability to communicate clearly and effectively with all relevant teams
- Someone who shows good attention to detail and is able to work multiple software system
- Highly motivated and able to work in a fast-paced environment
- Someone who is confident using various social media platforms
- We are a small dynamic team so we are looking for someone who is used to working in a team environment
What you’ll be doing:
Your role will be to work across all departments within the business with the main duties will include:
- Maintaining guest relationships and the smooth process for checking guests in to the property and throughout their stay
- Ensuring all payments/deposits are processed in a timely manner
- Dealing with accommodation enquiries.
- Liaising with maintenance teams
- Using multiple software’s in the day to day running of the business
- Maintaining safety records.
- Ensure compliance with relevant laws/regulations
- Complete property inspections.
- Deal with any complaints as they arrive as per our company complaints policy
- Creating long term relationships with owners and clients.
- Effective use of different social media platforms to drive engagement
Location and Commitments:
- Full Time
- Working from our Hamilton office
- Flexible hours within the office and must be available to answer telephone enquiries at evenings and weekends (this will be on a rotational basis)
Candidate Requirements:
- Experience working in a customer service environment
- Sales experience
- UK driving licence and own car
- Flexibility on shifts and able to work evenings and weekends
- Ability to work from home
- Hospitality experience would be an advantage but not essential
- Digital marketing/social media experience would be advantageous
Contact us to apply
To apply for this position, please email dominique@staysignature.co.uk with a CV and a covering letting outlining your suitability for the role.